Apps

For all issues below, please be advised that we do not control Android's or Apple's policies and cannot circumvent them. We do not have the ability to grant you access on your word that you purchased a module. You will have to follow any instructions for restoring lost modules and if the instructions do not work, you will have to conact the Android Play store or the Apple appstore. We cannot change their policies.
  • When you tap the module, a message displays that you have not purchased the module
    ANDROID and APPLE
    In this scenario, a red X is over the module (Android) or no picture is showing (Apple). If Google or Apple is reporting that your module was not purchased, then one of several things could be happening:
    • You signed out of the account you used to purchase it. You must be signed-in to the same account you used to purchase the module. You cannot purchase the module with one account, then switch accounts.
    • You canceled the purchase or requested a refund. If you do this, the module will no longer be available.
    • Your interent is not working or there is a problem connecting to Google or Apple to verify your purchase.
  • Restoring Purchased Modules
    NOTICE: This only applies to current modules. You cannot restore modules from past seasons on a new phone.
    ANDROID
    Simply choose Restore Modules and your purchased modules will download to your device as long as you are signed into the exact same account using the same email address.
    APPLE
    If you HAVE NOT uninstalled the app, then simply go to RESTORE. If you uninstalled the app, then you must go through the entire purchase process, even up to the point where Apple asks you to confirm you are purchasing the module again. After you confirm, you will be told that you already purchased it and will be asked if you want to download it again for free, to which you again say YES. We know this process is backwards of how the process should work, but this process is handled entirely by Apple and we have no control over it. Once again, we are sorry for the inconvenience that Apple's policies are causing our users. NOTICE: This means that if you uninstall the app, modules which are no longer available for sale will no longer be restorable.

  • New Phone
    NOTICE: This only applies to current modules. You cannot restore modules from past seasons on a new phone.
    ANDROID
    If the module does not display when you go to "Restore," you will need to go through the entire purchase process. Assuming you are signed-in correctly, you should at some point be told you already own it. Any issues with this not working as described must be taken up with the Android Play store.
    APPLE
    You must go through the entire purchase process, even up to the point where you are asked to confirm you are purchasing the module again. After you confirm, you will be told that you already purchased it and will be asked if you want to download it again for free, to which you again say YES. We know this process is backwards of how the process should work, but this process is handled entirely by Apple and we have no control over it. Once again, we are sorry for the inconvenience that Apple's policies are causing our users.

  • Using Bible Quizzer modules on multiple devices
    ANDROID and APPLE
    You must be signed in using the exact email address with which you originally purchased the module. If the module does not show when you tap "Restore," then you will need to go through the entire purchase process again. Assuming you are signed-in to the exact email address with which you purchased the module, you SHOULD be offered the option of downloading it for free. However, if for some reason you are charged again, you will need to contact Android or Apple customer service to request any refunds.

  • For issues not covered above
    Email us at shop@biblequizshop.com